Mystery Shopping in Denmark by the only local MSPA Elite Member

We have worked with Mystery Shopping and Customer Satisfaction for more than 12 years.

We are specialists in the structures and culture in the Nordic market. We primarily work as subcontractor for big Mystery Shopping programs.

Call or write us today if you want to know more or have a specific task to do in Denmark, Sweden, Norway or Finland!

If you are looking for a serious Nordic subcontractor – we are your local answer!

Servicemind has great experience subcontracting in Denmark, Sweden and Norway for foreign partners all over the world. We welcome most projects and work with great pleasure to help our partners research projects in the Nordic market becoming a success.

We operate in the Nordics with Headquarters in Denmark. Our specialty is different Field services and we supply foreign agencies with Mystery Shopping, Exit Polls and Market Research.

If you want to improve the efficiency of your Nordic projects, feel free to contact us. We are sure, that we will meet your expectations. We have deep local knowledge and a constantly growing database of certified Mystery Shoppers, Interviewers and Field Trainers.

We’d love to hear from you

Our services include:

  • Mystery Shopping
  • Mystery Calling
  • Mystery Mailing
  • Merchandising
  • Price Audits
  • Exit Interviews / Exit Polls
  • Project Management and/or Proofreading only
  • Promotion

We work in both the private and the public sector in a wide range of industries such as:

  • Retail
  • Beauty
  • Automotive
  • Electronics
  • Hospitality
  • Luxury
  • Restaurants
  • Pharmaceutical
  • Banking and insurance

Virksomheder vi hjælper med at forbedre kundeoplevelsen

Som mystery shopper eller interviewer er du med til, at teste serviceniveauet hos en række af verdens største detail-, restaurations- og servicevirksomheder.
Herunder et udsnit at de kunder vi arbejder med.

This is how we work as a subcontractor:

  • You provide information on the project
  • We send you an offer confirmation
  • You accept and send further materials
  • We do all necessary translations and instructions
  • We recruit, train and certify Shoppers
  • We do the project setup in our system
  • From the first Fieldwork day you can follow the project
  • You get the data proofread and quality controlled within 48 hours
  • You get confirmation from the visit with photo, receipt etc.

We also provide different types of follow-up such as feedback in the store or video feedback.