Welcome to Servicemind

We have great experience as subcontractors for partners from other countries and take great pleasure in helping our partners research the Nordic market.

We operate in the Nordic marked with Headquarters in Denmark. Out speciality is Field Management and we supply foreign agencies with Mystery Shopping, Exit Polls and Marked Research results.

If you want to improve the efficiency of your Nordic projects, feel free to contact us. We are sure that we will match your expectations. We have deep local knowledge and a constantly growing database of certified Mystery Shoppers, Interviewers and Field Trainers.

This is how we work as a subcontractor:

  • You provide information on the project
  • We send you an offer confirmation
  • You accept and send further materials
  • We do all necessary translations and instructions
  • We recruit, train and certify Shoppers
  • We do the project setup in our system
  • From the first Fieldwork day you can follow the project
  • You get the data proofread and quality controlled in 48 hours
  • You get confirmation from the visit with photo, receipt etc.

We also provide different types of follow-up such as feedback in the store or video feedback.


Our services include:

  • Mystery Shopping
  • Mystery Calling
  • Mystery Mailing
  • Price Audits
  • Exit Interviews / Exit Polls
  • Project Management and/or Proofreading only

We word in both the private and the public sector in a wide range of industries such as:

  • Retail
  • Beauty
  • Automotive
  • Electronics
  • Hospitality
  • Luxury
  • Restaurants
  • Pharmaceutical
  • Banking and insurance